Privacy and Cookie Policy

Complexe Les Neiges

Last updated: November-28-2023 09:51

Complexe Les Neiges respects your privacy. We are therefore committed to protecting the personal information of our users. This Privacy Policy is intended to help you understand our practices regarding the collection, use, disclosure and retention of personal information. In this policy, the terms “Complexe Les Neiges ”, “we”, “us” and “our” refer to Immobilier 321 inc.

By providing us with personal information through our website, by completing an activity participation form or other IT tool, by email, in person or by telephone, you agree that it will be processed in accordance with this is indicated in this Privacy Policy, and you authorize Complexe Les Neiges, its third parties and its service providers to process your personal information for the purposes set out below (see below).

This Privacy Policy does not apply to third party websites that can be accessed by clicking on links on this website, and Complexe Les Neiges is in no way responsible with respect to such third party websites. If you follow a link to a third party website, that third party will have its own privacy policies which you should review before submitting any personal information.

This policy applies to the use of the website Please read it carefully to understand when you provide us with your data and how we use it. By using our website, you agree to the use of your personal information as described in this Policy.


Complexe Les Neiges is an incorporated company that offers a rental service for cottages and condos in the Quebec City region, Quebec, Canada.


We may collect and process different types of personal information in the course of our activities and services, including:

  • Professional and/or personal contact details, such as first name, last name, address(es), email address(es), date of birth and telephone number(s);
  • Biographical information such as job title, employer name, professional and/or personal background, photos and video or audio content;
  • Information relating to marketing and communications preferences, as well as related information such as dietary preferences, comments and survey responses;
  • Billing and financial information, such as billing address, bank account information or payment data;
  • Information relating to services, such as details regarding services offered;
  • Recruitment-related information, such as a resume, education and employment history information, details regarding professional affiliations and other information relevant to potential recruitment by Le Complexe Les Neiges;
  • Website usage and other technical information, such as details about visits to our websites, your interaction with our online advertising and content, or information collected through cookies and other tracking technologies;
  • Any other personal information provided. Please note that if you provide us with personal information about other people (such as your customers, directors, officers, shareholders or beneficial owners), you must ensure that you have properly notified them that you are providing their personal information to us. information and to have obtained their consent to such communication of information;
  • Where applicable, evidence of the consent given to us (date, time, means), in circumstances where such consent is necessary for the processing of personal information;

We do not knowingly collect information from children or others under 14 years of age. If you are a minor under the age of 14, please do not provide us with personal information without the express consent of a parent or guardian. If you are a parent or guardian and you are aware that your children have provided us with personal information, please contact us. If we learn that we have collected personal information from minor children without verification of parental consent, we will take steps to delete that information from our servers.


We collect your personal information from you and during our interactions with you, as follows:

  • When you subscribe to our newsletter;
  • During the provision of services that we provide to you;

We also collect publicly available information including on public platforms, including our website.


We may use personal information in any of the ways set out below, with your consent or, where applicable, another legal basis. In each case, we indicate for what reasons we use your personal information:

  • To provide our services as well as for the conduct of our business, to administer and carry out our services, including to carry out our obligations arising from any agreement entered into between you and us.
  • To make our website easier to use and to ensure that content is relevant and to ensure that content on our website is presented in the most effective way for you and for your device.
  • For marketing and business development purposes – to provide details of new services, information on developments in our organization and industry and event invitations where an individual has opted in to receive such information.
  • For research and development purposes (including from a security perspective) – to conduct analysis to better understand our members' service and marketing requirements and to better understand our organization and develop our services and our offers.
  • For recruitment purposes – to enable us to process job applications and assess whether an individual meets the requirements of the position for which they may apply at Complexe Les Neiges.
  • To meet our legal, regulatory or risk management obligations.
  • To prevent fraud and/or conduct other background checks that may be required at any time under applicable law or regulation and/or best practices (if false or inaccurate information is provided or if fraud is noticed or suspected, information could be transmitted to fraud prevention organizations and could be recorded by us or by such organizations). When we process special category personal information, we may also rely on important public interest (prevention or detection of crime) or legal claims.
  • To enforce our rights, to meet our legal or regulatory obligations regarding the communication of information or to protect the rights of third parties.
  • To ensure we get paid – to collect payments owed to us and, where applicable, to enforce such collections through debt collection agencies or other legal means ( including taking legal action).
  • In order to reorganize or change our business – if we undertake a reorganization (for example, by merging, consolidating or divesting part of the mission of our business), we may need to transfer some or all of the personal information to a applicable third party (or its advisors) in connection with any due diligence process or transfer to such reorganized entity or third party for the same purposes as those set out in this Privacy Policy or for purposes of analyzing any proposed reorganization. In such a situation, we will take all possible means to ensure the protection and security of personal information.


Le Complexe Les Neiges is a duly incorporated company and the personal information we collect may be transmitted to any entity in the Complexe Les Neiges network and be processed by such an entity. We may also share personal information with certain third parties, including the following:

  • Employees, for human resources recruitment or other purposes;
  • Third party service providers and/or partners, including those who provide us with donation solicitation, database analysis, website analysis, application development, hosting, maintenance and other services. These third parties may have access to or process personal information as part of the services they provide to us. We limit the information we provide to these service providers to only that information that is reasonably necessary to enable them to perform their functions, and our contracts with these service providers require them to safeguard the confidentiality of this information;
  • Government authorities and law enforcement agencies where required by applicable laws. For greater clarity, we may disclose personal information and other information if we are required to do so by laws, including tax laws, or if we believe in good faith that such disclosure is necessary to comply with applicable laws, in response to a court order or government subpoena or search warrant, or otherwise to cooperate with such government authorities and law enforcement agencies;
  • The purchaser, successor or assignee in connection with any merger, acquisition, debt financing, sale of assets or similar transaction, as well as in the event of insolvency, bankruptcy or receivership providing for the transfer, to one or more third parties, of personal information as a business asset;
  • We will only use personal information solely to fulfill the primary purpose and applicable legitimate purpose for which it was collected, or for purposes consistent with that primary purpose.

The organization uses the services of third-party sites, such as Google, Facebook, Mailchimp,,,,, and other rental sites or accommodation directories to promote its content and offers.

When you visit our website, these third parties may use cookies, web beacons or other similar technologies on your hard drive to collect or receive information about your browsing on the website and elsewhere on the Internet. These technologies make it possible to deliver relevant and targeted advertisements based on your interests. You can view cookies and destroy them if you wish. So you have full control. We advise you to refer to your browser settings to make the appropriate changes.

If you would like third party sites to store cookies on your hard drive in order to provide you with targeted advertising, you can enable this option.

For more information, we invite you to consult our Cookies Policy – ​​see below.


We will only retain personal information for as long as necessary for the purposes set out in this Personal Information Privacy Policy and to comply with our legal and regulatory obligations.

To find out more about how long we retain personal information, please contact us using the contact information provided under “How to contact us”.


Personal information is stored at 1910 Boulevard les Neiges, St-Ferréol-les-Neiges, Quebec, Canada, G0A 3R0.

The hosting service for our website is provided by Sogetel inc. Their servers are located in the head office offices at the following address: 111 rue du 12-Novembre, Nicolet (Québec) J3T 1S3.


We follow generally accepted industry standards to protect the information submitted to us, both when transmitted and once we receive it. We maintain appropriate physical, technical or administrative safeguards to protect personal information against accidental or unlawful destruction, accidental loss, modification, unauthorized disclosure or access, misuse or other unlawful form. processing of personal information in our possession. We have taken steps to ensure that the only personnel who have access to your personal information are those who have a need to know it or whose duties reasonably require the information to be known.

However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. We therefore cannot ensure or warrant the security of any information you transmit or provide to us and you do so at your own risk. We also cannot guarantee that such information will not be accessed, obtained, disclosed, modified or destroyed as a result of the violation of our physical, technical or administrative safeguards. If you have reason to believe that personal information has been compromised, please contact us using the contact information provided under “How to Contact Us”. If a confidentiality incident occurs affecting your personal information, we undertake to notify you as soon as possible following our knowledge of this incident. We will take reasonable steps to reduce the risk of harm being caused and prevent new incidents of a similar nature from occurring.


In certain circumstances and in accordance with applicable data protection laws, an individual has the following rights:

  • Access: the right to ask whether we are processing information and, if so, to request access to personal information. Subject to applicable law and, where applicable, the payment of a monetary sum, the person may thus receive a copy of the personal information that we hold and certain other information concerning him or her;
  • Accuracy: we are required to take reasonable steps to ensure that the personal information in our possession is accurate, complete, non-misleading and up-to-date;
  • Rectification: the right to request rectification of any incomplete or inaccurate personal information we hold;
  • De-indexing: the right to ask to stop disseminating their personal information or to de-index any hyperlink attached to their name giving access to information if this dissemination causes them harm or contravenes the law or a court order (right to erasure or to oblivion);
  • Anonymization: the fact that our organization can, instead of destroying it, anonymize personal information to use it, but only for serious and legitimate purposes (e.g.: retention of information required for the purposes of possible tax inspection);
  • The right to be informed when you are the subject of a decision based exclusively on automated processing;
  • The right to be informed when using identification, location or profiling technology and the means offered to activate these functions.

Finally, it is also possible to file a complaint with a data protection supervisory authority, more particularly in the country, province or state in which you normally reside (in Quebec, the Commission d'access to information), in which we are located or in which an alleged breach of data protection laws has been committed.

To exercise any of these rights, please contact us as indicated in the “How to Contact Us” section.

If you are not satisfied with our response to a request regarding your personal information, you can contact the Commission d'access à l'information du Québec, the public body responsible for supervising management and processing practices. personal data in Quebec or the Office of the Privacy Commissioner of Canada for Canada.

Quebec Access to Information Commission

Address :

Office 900

2045 Stanley Street

Montreal (Quebec) H3A 2V4

Telephone: 514 873-4196

Fax: 514 844-6170

Toll-free telephone: 1 888 528-7741



Office of the Privacy Commissioner of Canada

Address :

30 Victoria Street

Gatineau, Quebec

K1A 1H3

Toll free: 1-800-282-1376

Phone: 819-994-5444

Fax: 819-994-5424



For detailed information about the cookies we use, please refer to our Cookies Policy below (“Cookies”), which forms part of this Privacy Policy.


To ask questions, make comments or make a complaint regarding this Privacy Policy or with respect to personal information, exercise your rights, file a complaint or obtain information on our policies , contact our privacy officer by email at, by telephone 450 771-1768 or by mail at the following coordinates:

Complexe Les Neiges

To the attention of Jean-Philippe Couture, pres.

Responsible for the protection of personal information

1265 rue de Saint-Malo, Boucherville, Quebec, Canada, J4B7T8


We may change the content of our websites and the way we use cookies without notice and, therefore, our Privacy Policy and our Cookie Policy may be modified from time to time in the future. We therefore encourage you to review them each time you visit the Website in order to remain informed of how we treat personal information.

Cookie Policy


By using our website, you consent to the use of cookies in accordance with this Cookie Policy. You will have seen an invitation in this regard during your visit to this website.

Disable cookies

If you do not agree to the use of these cookies, please disable them by following the instructions for your browser set out at the following site ( All About Cookies ) or use an automatic opt-out tool, where available. However, some services will not work as well if cookies are disabled.

After your initial visit to this website, we may change the cookies we use. This Cookie Policy will always let you know who sets cookies, for what purpose and how to disable them if you check it from time to time.

What types of cookies are used by Complexe Les Neiges?

The categories of cookies used by Complexe Les Neiges and its suppliers are described below

Strictly necessary witnesses

These cookies are essential to enable you to navigate the website and access its features.

Without these cookies, the services you request (such as navigation from one page to another) cannot be provided.

Performance indicators

We use analytics cookies to analyze how our visitors use our websites and to monitor website performance. This allows us to ensure a high-quality experience by personalizing our offering and quickly spotting and correcting any issues. For example, we may use performance cookies to track which pages are most popular, to determine which method of linking pages is most effective, and to determine why certain pages receive error messages. We may also use these cookies to target articles or services on the site based on their relevance to you based on your use of the website. We or our suppliers do not associate the information collected by these cookies with your personal information.

Website functionality cookies

We use cookies to provide certain functionality to you. For example, to remember choices you make (such as your username, language or region) or to recognize the platform from which you access the Site and to provide you with enhanced and more personal features. These cookies are not used to track your browsing on other sites.

Targeting Cookies

Targeting cookies (or advertising cookies) collect information about your browsing habits and are used to better target advertising based on you and your interests. They are used by services provided by third parties, such as the Like or Share buttons. The aforementioned AddThis cookies are also examples of targeting cookies. Third parties provide these services in exchange for acknowledging that you have visited our website.

When you use the Facebook, LinkedIn, Twitter or other available sharing buttons, you are directed to a page controlled by these companies, who may set cookies (including targeting cookies), and you will be subject to the policies regarding cookies from Facebook, LinkedIn, Twitter or another relevant website, respectively.

Using IP Addresses and Web Logs

We may also use your IP address and browser type to help diagnose problems with our server, to administer our website, and to improve our service to you. An IP address is a numerical code that identifies your computer on the Internet. Your IP address may also be used to collect broad demographic information.

We may conduct IP address checks to establish the domain you are coming from (e.g. to get a better picture of our user demographics.

Information from these types of cookies and technologies is not combined with information about you from another source and will not establish your identity.

Web beacons in HTML emails and webinars

Our marketing emails contain a unique campaign-specific “web beacon” that notifies us if our emails are opened and, combined with other technology, verifies clicks on links within the email. We may use this information for various purposes, including to determine which of our emails are of most interest to you and to ask users who do not open our emails if they wish to continue receiving them. The pixel will be deleted when you delete the email. If you do not want the pixel to be downloaded to your device, you should choose not to click on the links we send you. This information may be linked to your personal identity.

Cookie Policy does not cover third party websites

Please note that this Cookie Policy does not apply to the privacy practices of third party websites that may be linked to or accessible from this Website, and that we are not responsible for such practices.

Changes to Cookie Policy

We may update this Cookie Policy and encourage you to review the Policy from time to time to stay informed of how we use Cookies. This Cookie Policy was last updated on November 28, 2023.


1910 Boulevard les Neiges

St-Ferréol-les-Neiges, Québec

Canada, G0A 3R0  


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